Forgotten RealMe® username or password

Where to get help if you can't log in

Your RealMe username and password gives you access to a range of online government services, including the Business Registers.

If you've forgotten your username

To receive an email or text message reminder of your username:

  • Click 'Login' at the top of this page.
  • Select 'Forgot Username?' and follow the instructions.

After you've received your username reminder, return to the homepage and click the 'Login' button.

Go to Business Registers

If you've forgotten your password

You can reset your password if you:

  • know your username
  • have access to the email address or mobile number registered to your RealMe account — usually the one you used to create your login
  • know either the answers to your security questions or your PIN.

To reset your password:

  • Click 'Login' link at the top of this page.
  • Select 'Forgotten password?' and follow the instructions.

After you've received your temporary password, return to the Business Registers home page (businessregisters.govt.nz) and click the 'Login' button. You can then create a new password.

Go to Business Registers

Keeping your login details secure

You’re responsible for keeping your RealMe username and password confidential. We'll consider any actions on our site from your RealMe username and password have been made by you.

For further information, please read our terms and conditions.

Terms and conditions